Refund policy

At 214 Prints, we want you to love your purchase! If you're not completely satisfied, we’re here to help. Please review our return and refund policy below to ensure a smooth experience.

Eligibility for Returns & Exchanges
We accept returns and exchanges on the following items:

  • Apparel: Must be unworn, unwashed, and in original condition with tags and packaging.

  • Non-Custom 3D Printed Items & Metal Signs: Must be unused and in original packaging.

Final Sale Items (Non-Returnable)

  • Custom & Personalized Items: Due to their unique nature, we cannot accept returns or exchanges unless defective or damaged.

  • Clearance or Final Sale Items: Marked as non-returnable at the time of purchase.

Return Window
You have 14 days from the date of delivery to request a return or exchange.

Return Conditions
To be eligible for a return:

  • Items must be in their original condition (unworn, unwashed, and free of stains, pet hair, or odors).

  • Items must be returned in their original packaging.

  • Proof of purchase (order number) is required.

Items that do not meet these conditions may be denied a refund or exchange.

How to Initiate a Return

  1. Contact Us: Email sales@214prints.com within 14 days of receiving your order with your order number and reason for return.

  2. Approval & Instructions: If eligible, we will provide return instructions and a return shipping address.

  3. Ship Your Item: Securely package the item and ship it back using a trackable shipping service.

  4. Processing Time: Once received and inspected, we will process your refund or exchange within 5-7 business days.

Refunds & Processing
Refunds will be issued to your original payment method or as store credit, depending on your preference.

  • Refunds typically take 5-10 business days to reflect in your account.

  • Shipping costs are non-refundable unless the return is due to an error on our part (wrong item, defective product, etc.).

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We do not provide prepaid return labels at this time.

  • If returning an item over $75, we recommend using a trackable shipping service.

Damaged or Defective Items
If you receive a defective or damaged item, please contact us within 7 days of delivery with clear photos of the issue. We will replace the item or offer a full refund at no additional cost.

Customer Support
Have questions? We're happy to help! Reach out to us at sales@214prints.com or [your contact form link].

Thank you for shopping with 214 Prints! We appreciate your business and strive to provide the best service possible.